Choosing the right Medicare Advantage (Part C) plan can feel overwhelming with so many providers offering different benefits and coverage options. Two companies gaining significant attention in the Medicare market are Cigna and Devoted Health.
While Cigna is a nationally recognized health insurance provider with decades of experience, Devoted Health is a newer, tech-forward Medicare-focused company growing rapidly in popularity. In this article, we’ll compare Cigna Medicare vs Devoted Health Medicare across plan types, costs, benefits, networks, and customer satisfaction — so you can make an informed choice in 2025.
Cigna Medicare Overview
Cigna is a global health insurance provider with over 600,000 Medicare Advantage enrollees. Cigna offers a variety of Medicare plans, including HMO, PPO, D-SNP, and C-SNP plans across 28 states.
Key Features:
- $0 monthly premium plans available in many areas
- Includes prescription drug coverage (MAPD)
- Strong focus on preventive care
- Additional benefits: dental, vision, hearing, OTC cards, and fitness memberships via Silver&Fit
- Healthy Benefits+ card for groceries, utilities, and OTC items
- 24/7 nurse hotline and virtual care
Best for: Seniors looking for a reliable national brand with broad plan options and strong supplemental benefits.
Devoted Health Medicare Overview
Devoted Health is a newer Medicare Advantage company founded in 2017. It focuses exclusively on Medicare, combining technology and concierge-level customer service to deliver a modern healthcare experience. As of 2025, Devoted serves over 140,000 members across 29 states, with continued expansion.
Key Features:
- $0 monthly premium plans in many areas
- Strong emphasis on member support and service
- Comprehensive dental, vision, and hearing
- Part D prescription drug coverage included
- OTC and healthy food allowances
- Personal guides and virtual care options
- Devoted Medical Group (in select locations) offering in-house care teams
Best for: Seniors seeking personalized service, a tech-friendly experience, and coordinated care with in-house providers.
Cigna vs Devoted Health: Side-by-Side Comparison
| Feature | Cigna Medicare Advantage | Devoted Health Medicare Advantage |
| Plan Types | HMO, PPO, D-SNP, C-SNP | HMO, PPO, D-SNP (select markets) |
| Prescription Drug Coverage | Included in most plans (MAPD) | Included in all plans |
| Dental, Vision, Hearing | Included with most plans | Included, often more generous limits |
| OTC Allowance | Yes (Healthy Benefits+ card) | Yes, with additional healthy food/grocery perks |
| Fitness Program | Silver&Fit | Devoted Fit with home kits + classes |
| Monthly Premiums | $0–$40+ depending on region | $0–$35 depending on location |
| Customer Service Model | 24/7 nurse line, mobile app | Personal Guides and concierge-style support |
| Technology Focus | Standard member portal & app | Strong mobile-first, digital-first experience |
| Service Area (2025) | 28 states | 29 states (rapid expansion) |
| CMS Star Ratings (2024) | 3.5 to 4.5 stars depending on plan/region | 4.5–5.0 stars for many plans |
Cost Comparison (2025 Overview)
| Cost Category | Cigna Medicare Advantage | Devoted Health Medicare Advantage |
| Monthly Premium | $0 – $40+ | $0 – $35 |
| Part B Buyback | Offered on some plans | Often included (varies by ZIP code) |
| Primary Care Visit | $0 – $20 | Usually $0 |
| Specialist Visit | $25 – $50 | $25 – $40 |
| Max Out-of-Pocket | $3,000 – $7,500 (varies) | $3,000 – $5,500 (varies) |
Key Differences
1. Customer Service
- Devoted Health excels in service with Personal Guides available to assist members with appointments, benefits, and billing.
- Cigna offers 24/7 nurse support and standard customer service but lacks the highly personalized model Devoted provides.
2. Plan Customization
- Cigna offers more plan types, especially for chronic conditions (C-SNP).
- Devoted Health keeps plans simpler and more standardized across markets, ideal for seniors who want ease of use.
3. Technology Experience
- Devoted Health is designed for digital-savvy seniors with an intuitive mobile app, virtual care, and telehealth built into the experience.
- Cigna has a robust app and online tools but is less focused on a digital-first experience.
4. Provider Networks
- Cigna has broad networks due to its national scale.
- Devoted partners with high-performing local doctors and offers Devoted Medical Group in select areas for in-network coordinated care.
Pros and Cons
Cigna Medicare:
Pros:
- Nationally trusted brand
- Wide availability of plans and provider options
- Strong extra benefits and prescription coverage Cons:
- Customer service varies by region
- Some plans have average CMS ratings (below 4 stars)
Devoted Health Medicare:
Pros:
- Exceptional customer service and tech usability
- High CMS ratings (many 4.5–5 star plans)
- Focused, Medicare-only mission Cons:
- Newer company with limited brand recognition
- Limited provider network in some rural areas
Who Should Choose What?
Choose Cigna Medicare Advantage if:
- You want a well-established provider with national coverage
- You prefer traditional plan structures (HMO, PPO, SNPs)
- You’re in an area with highly rated Cigna plans
Choose Devoted Health Medicare Advantage if:
- You value personalized, concierge-level support
- You prefer a simplified, modern experience with strong digital tools
- You’re in a metro area where Devoted partners with top-tier local providers
Both Cigna and Devoted Health offer excellent Medicare Advantage options, but they serve slightly different needs. Cigna is best for seniors looking for broad access and experience, while Devoted Health shines in personal attention, innovation, and ease of use.
Before enrolling, always:
- Compare plans using Medicare’s Plan Finder Tool
- Check CMS Star Ratings for your area
- Review provider networks and prescription formularies
This ensures you choose a plan that aligns with both your healthcare needs and lifestyle preferences.