Premera Blue Cross Blue Shield (Premera) is a prominent health insurance provider serving Washington and Alaska. For healthcare providers, having accurate and direct contact information is essential for efficient communication regarding claims, eligibility, authorizations, and more. This guide compiles the key provider contact numbers and addresses for Premera as of 2025.
General Provider Services
- Customer Service: For inquiries about member benefits, claims, credentialing, and technical support.
Phone: 877-342-5258, option 1
Hours: Monday–Friday, 6:00 AM–5:00 PM PT
- Physician & Provider Relations: For assistance with contract status, network participation, or provider updates.
Phone: 877-342-5258, option 4
Email: provider.relations@premera.com
- Credentialing Inquiries: For questions related to credentialing applications.
Email: Credentialing.Updates@Premera.com
- Availity Technical Support: For assistance with Availity registration and technical issues.
Phone: 800-282-4548
Hours: Monday–Friday, 8:00 AM–8:00 PM ET
Plan-Specific Contact Numbers
- Premera Blue Cross HMO (Washington):
Phone: 844-722-4661
Hours: Monday–Friday, 8:00 AM–5:00 PM PT
- Medicare Advantage:
- Customer Service: 888-850-8526
Hours: Daily, 8:00 AM–8:00 PM PT
- Utilization Management: 855-339-8127
Hours: Monday–Friday, 9:00 AM–9:00 PM PT
- After-Hours (Urgent): 866-322-6287
Hours: Weekdays, 9:00 PM–9:00 AM PT
- Customer Service: 888-850-8526
- BlueCard Program:
- Eligibility Verification: 800-676-BLUE (2583)
- Claims Support: 888-261-9562
Hours: Monday–Friday, 6:00 AM–5:00 PM PT
- Eligibility Verification: 800-676-BLUE (2583)
- Pharmacy Services:
Phone: 888-261-1756
For assistance with the Preferred Drug List, medication exceptions, and level status confirmation.
Mailing Addresses
- Claims Submission (All Plans):
PO Box 91059
Seattle, WA 98111-9159
- Provider Appeals:
PO Box 91102
Seattle, WA 98111-9202
- Individual Plans (Alaska):
PO Box 21762
Eagan, MN 55121
Best Times to Call
To minimize hold times, it’s recommended to contact Premera’s provider services during the following hours:
- Early Morning: 6:00 AM–7:30 AM PT
- Late Afternoon: 2:30 PM–5:00 PM PT
Tips for Efficient Communication
- Have Necessary Information Ready: Before calling, ensure you have the provider’s Tax ID, NPI number, and relevant member ID numbers.
- Utilize Availity Portal: For tasks like eligibility verification, claims status, and prior authorizations, the Availity portal offers a faster alternative to phone calls.
- Regularly Update Provider Information: Keep your practice’s contact details current to ensure seamless communication and compliance with federal regulations.
For the most current and detailed contact information, always refer to Premera’s official provider contact page.